Privacy Policy for Le Chat Savant French Tutoring
Le Chat Savant French Tutoring · Calgary, Alberta, Canada · Effective May 1, 2026
Le Chat Savant French Tutoring is a Calgary-based French tutoring business serving children, teens, and families. This policy explains how we handle your personal information in plain, straightforward language. It applies to our website, booking system, communications, and tutoring services.
Our core commitments: We never sell your personal information. We collect only what we need. We protect your child's data. You can request access, corrections, or deletion at any time.
Information We Collect
From you: Parent/guardian name and contact details, child's first name and grade level, scheduling preferences, learning goals, and communications you send us. Payment details are processed by bank transfers (etransfers) or securely by our third-party payment processor — we never see or store your card numbers.
Automatically from our website: Pages visited, browser type, device type, IP address, and how you found us. This is standard information collected by nearly every website to help us improve your experience.
From children: We do not collect information directly from children. All student information is provided by a parent or guardian. If a child contacts us directly, we will respond through the parent.
How We Use Your Information
Providing and tailoring tutoring services
Scheduling sessions and communicating about your child's progress
Processing payments and sending invoices
Responding to your inquiries
Improving our website
Sending occasional service updates (you can opt out anytime)
Meeting legal obligations under Canadian and Alberta law
Cookies
Our website uses essential cookies (needed for the site to function) and analytics cookies (to understand how visitors use our site). We do not use advertising or tracking cookies. You can manage cookies through your browser settings.
Third-Party Services
We work with a small number of trusted providers for website hosting, email communications, scheduling, analytics, and online booking. We share only the minimum information each provider needs to do its job. No data is sold to or by any third party.
Data Sharing
We do not sell, rent, or trade your information. We may share it only with your consent, when required by law, or when necessary to protect someone's safety.
Data Retention
Client records: Kept during our relationship and up to 2 years after your last session
Financial records: Kept for 7 years as required by Canadian tax law
Website analytics: Anonymized and not linked to individual users
You may request deletion of your personal information at any time, subject to legal retention requirements.
Security
We protect your information with encrypted website connections (SSL/TLS), password-protected systems, limited staff access, and regular security reviews. No system is 100% secure, but we are committed to best practices and to addressing any concerns promptly.
Your Rights
Under Alberta's Personal Information Protection Act (PIPA) and Canada's PIPEDA, you have the right to:
Access the personal information we hold about you and your child
Correct any inaccurate or incomplete information
Withdraw consent for collection, use, or disclosure of your data
Request deletion of your personal information
Opt out of non-essential communications
Contact us to exercise any of these rights. We will respond within 10 business days.
Children's Privacy
All student information is managed through parents or guardians. Progress notes are shared only with the parent or guardian — never with outside parties without written consent. Photos or testimonials involving students are never used without explicit written permission, which you may withdraw at any time.
Changes to This Policy
We may update this policy as our practices or legal requirements change. Updated versions will be posted here with a new effective date. For significant changes, we will notify you by email before they take effect.